As soon as your order has been received by us, we will contact you. If your order is delivered by our own delivery service, you will receive an email with a link to our appointment portal with which you can make an appointment for delivery.

One day before we deliver to you, you will receive a time indication from us by email. 

We deliver products over the first threshold of the building. If you live in a flat, make sure you have help moving.

Merchandise in our warehouse cannot be held for more than 60 days. After 60 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, cancelled or exchanged.

Yes, store pick up is a possibility. Though we advise you to make an appointment in advance, we can keep your order ready.

At the moment, we do not provide this service – though the assembly of our furniture is very simple or not required in some cases.

It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Dimensions for each product are mentioned in the product description for your assistance. You may also reach out to us in case of queries. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Clearance Items (marked Last Chance), cannot be returned, or exchanged. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied