Frequently Asked Questions






Return & Complaint

Do you deliver products at home?

Our products can be delivered and picked up at our store. There are of course no costs associated with the collection.

We have our own delivery service in the Netherlands and Germany around 50 KM of our store*, but also deliver many (smaller) items with the parcel service. A number of items are delivered free of charge, with others we ask for a fee. This depends on the dimensions of the item and the type of delivery.

How do I know my order has been delivered?

As soon as your order has been received by us, we will contact you. If your order is delivered by our own delivery service, you will receive an email with a link to our appointment portal with which you can make an appointment for delivery.

Do I have to stay at home when the furniture is delivered?

One day before we deliver to you, you will receive a time indication from us by email. 

Do I have help when the furniture is delivered?

We deliver products over the first threshold of the building. If you live in a flat, make sure you have help moving.

My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?

Merchandise in our warehouse cannot be held for more than 60 days. After 60 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, cancelled or exchanged.

Can I pick up merchandise in the store?

Yes, store pick up is a possibility. Though we advise you to make an appointment in advance, we can keep your order ready.

Will my furniture be assembled at the time of delivery?

At the moment, we do not provide this service – though the assembly of our furniture is very simple or not required in some cases.

What if my items do not fit upon delivery?

It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Dimensions for each product are mentioned in the product description for your assistance. You may also reach out to us in case of queries. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Clearance Items (marked Last Chance), cannot be returned, or exchanged. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied

Hagsche Str. 28,
47533, Kleve